01
JOBS THAT
DON'T MOVE
Open repair orders, delayed approvals, parts waiting, and unclear handoffs.
FOR OWNERS & MANAGERS OF U.S. REPAIR SHOPS
IS YOUR SHOP
BUSY OR
PROFITABLE?
More work orders don't automatically mean more profit. Find the delays, wasted hours, and service bottlenecks holding your shop back.
✓ No obligation✓ No software switch✓ Remote review
BUILT FOR REAL SERVICE OPERATIONSHEAVY EQUIPMENT DIESEL & TRUCKS INDEPENDENT REPAIR SHOPSSCROLL TO EXPLORE ↓
01 / THE REAL PROBLEM
YOUR BIGGEST
PROFIT LEAK
ISN'T ALWAYS
ON THE INVOICE.
Shops rarely struggle because their people aren't working hard. They struggle when work gets stuck, time goes unbilled, and nobody has a clear picture of why.
That's what we help you investigate.
JOBS THAT
02
HOURS THAT
DON'T BILL
Technician time is spent, but the reasons behind low billed hours are hard to see.
03
DIAGNOSIS
THAT DRAGS
Long troubleshooting loops, repeated jobs, and inefficient technical escalation.
04
NUMBERS WITHOUT
ANSWERS
Reports exist, but the next operational decision still feels like guesswork.
02 / THE FOUNDING PILOT
WE'RE OFFERING
3 SHOPS
A FREE AUDIT.
We are selecting three US-based independent repair businesses for an initial Profit Leakage Audit. You'll get an outside perspective on where your workflow may be losing time and what to prioritize next.
APPLY FOR ONE OF THE 3 AUDITSFree application · Selection based on fit · No obligation to purchase
WHAT YOU GET$0 INITIAL AUDIT
03PARTS
01
BOTTLENECK REVIEW
Identify the point where work most often slows down.
02
LABOR & PROCESS CHECK
Review available operational indicators and workflows.
03
PRIORITY ACTION LIST
Leave with practical next steps to explore or implement.
THE FIRST STEP TOWARD A MORE CONTROLLED SHOP
03 / THE PROCESS
SIMPLE.
DIRECT.
ACTIONABLE.
No lengthy sales presentation. No software migration. We start by understanding the shop, the bottleneck, and the data already available.
01
3 MINUTES
APPLY
Tell us about your shop, your team, and the operational challenge that's costing you the most attention.
↗
02
IF SELECTED
REVIEW
We agree on the scope and examine relevant, anonymized workflow and performance information together.
↗
03
PRACTICAL NEXT STEPS
IMPROVE
Receive a focused assessment and a prioritized list of operational changes worth testing. Further support is optional.
↗
04 / BUILT BY AN AFTERSALES ENGINEER
NO GENERIC
BUSINESS
PLAYBOOKS.
MARD Support is founded by Marius Dumitru, an aftersales engineer with hands-on experience in heavy machinery technical support, diagnostics, field service, technician training, and service operations.
We bring a technical operator's perspective to the problems that happen between the customer call and the closed repair order.
Marius DumitruFounder · MARD Supportcontact@mardsupport.com ↗
05 / WHO THIS IS FOR
BUILT FOR
SHOPS THAT
DO THE WORK.
+INDEPENDENT HEAVY EQUIPMENT REPAIR SHOPS
+DIESEL & COMMERCIAL TRUCK SERVICE BUSINESSES
+OWNERS & SERVICE MANAGERS WHO WANT BETTER VISIBILITY
+U.S.-BASED BUSINESSES OPEN TO PRACTICAL IMPROVEMENT
06 / QUESTIONS
GOOD
QUESTIONS.
STRAIGHT
ANSWERS.
Is the initial audit really free?
Yes. We plan to select three independent US repair businesses for a complimentary initial Profit Leakage Audit. No obligation to buy anything afterward.
Do we need to switch shop management software?
No. The audit focuses on workflows, bottlenecks, and operational information you already have.
How does the audit work remotely?
Selected applicants agree on a scope with us. We may review anonymized information and discuss your existing workflows remotely. No customer files are needed in the first application.
What happens after the review?
We share practical priorities to consider. If you'd like help implementing changes, we can discuss a separate engagement; there is no requirement to proceed.
Are all applicants guaranteed an audit?
No. We evaluate submissions based on fit and capacity. We contact selected businesses by email.
READY? / START WITH THE BOTTLENECK
YOU RUN THE SHOP.
LET'S FIND WHAT'S
HOLDING IT BACK.
Three complimentary initial audits. One short application. A clearer starting point.
APPLY FOR A FREE PROFIT LEAKAGE AUDIT